Questions, answered.

BelovedText is a platform for creating interactive, animated digital greetings — not flat cards or plain text. Pick a template for any of 16 occasions, add your message, photos, and music, and get a shareable link. The person who opens it taps a cake to blow out candles, unwraps a gift box, or slides open an envelope, instead of just looking at a static image.

A regular ecard is a static image or GIF you look at once. Every BelovedText template is interactive: the recipient does something — taps, swipes, blows — before your message is even revealed. That small moment of interaction is what makes it get remembered and reopened, instead of glanced at and forgotten.

Yes, an account is required to create and save a wish, mainly so your creations stay in your dashboard and your free credits are tied to you rather than lost if you close the tab. Signing up takes under a minute and includes 5 free credits to get started.

No. They just tap the link you share — on WhatsApp, email, Instagram, SMS, anywhere. It opens instantly in their mobile or desktop browser. No app to download, no account to create, on their end.

Most people finish in under a minute: choose an occasion, pick a template, add the recipient's name and your message, optionally upload a photo or pick music, then generate your link.

Credits are what you spend to generate a wish. Classic templates cost 5 credits, premium templates cost 10. You get 5 free credits when you sign up, and you can earn more by watching ads or buying a credit pack.

No. Once credits are added to your account — free or purchased — they never expire. Use them whenever you're ready.

Yes. You start with 5 free credits on signup, and you can earn 2 more credits per ad watched, up to 5 ads a day — so up to 10 free credits daily, on top of your starting balance.

Packs start at ₹49 for 15 credits, with larger packs at ₹99 and ₹189 that work out to a lower cost per credit. International pricing starts from $1.99 — less than a coffee for a wish someone will actually remember.

The largest pack has the lowest per-credit cost, so it's the best deal if you're planning to send several wishes — for birthdays throughout the year, or across a big family or friend group.

Indian users can pay by UPI, debit or credit card, net banking, or wallets through Razorpay. International users can pay by card, Apple Pay, PayPal, and more through Paddle.

16 occasions, including birthdays, anniversaries, Valentine's Day, Mother's and Father's Day, Friendship Day, Raksha Bandhan, Teacher's Day, Halloween, Thanksgiving, New Year, Holi, Diwali, Eid, and Christmas.

Classic templates (5 credits) cover the core interactive experience — tap-to-reveal animations with your message. Premium templates (10 credits) add richer effects, extra customization, and more elaborate animations for occasions worth the extra touch.

Yes. Most templates support photo uploads, which display in an animated gallery, polaroid layout, or slideshow inside the greeting itself, alongside your message.

Yes. Many templates let you choose background music that plays automatically when the recipient opens the greeting, adding another layer to the moment.

Yes. Every template has a live preview you can open and interact with — tap the candles, open the gift box — before you commit any credits to it.

Something specific to your relationship works better than something generic. An inside joke for a close friend, a genuine specific thank-you for a parent, or a mix of humor and sincerity for a partner all land better than a one-line "Happy Birthday!" The interactive format makes the delivery memorable — your specific words make it meaningful.

You get a unique shareable link (a HeartLink) right after generating your wish. Paste it into WhatsApp, Instagram DM, email, SMS, or anywhere else — it works the same everywhere.

Yes. BelovedText works worldwide. Share the link with anyone, anywhere — they just need a browser to open it, on any device.

Indefinitely. Your recipient can reopen their link any time they want to revisit the moment — it's not a one-time view.

Each wish you create gets its own link, so if you want to personalize it per recipient (different name, different message), create one wish per person. It only takes a minute each.

You can manage and revisit your created wishes from your dashboard. If you need to send an updated version, creating a fresh wish is usually the fastest path.

Your wishes are accessible only to people who have the specific link — they aren't publicly listed or searchable. Only share the link with the people you intend to see it.

Yes, account management options including deletion are available from your dashboard settings.

No. Payments are processed securely through Razorpay (India) or Paddle (international) — BelovedText does not store your card or payment details directly.

If a payment fails, no credits are added and you are not charged. You can simply retry. If you were charged but didn't receive credits, contact support and it'll be sorted out.

Refund requests are handled case by case. See the Refund Policy page for full eligibility details and how to submit a request.

Contact support with your payment reference and we'll investigate and resolve any duplicate charge.